Life Safety Service Rep III, Sprinkler

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and bonus plan
• Paid vacation/holidays/sick time – 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Extensive product and on the job/cross training opportunities With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us Out:  A Day in a Life at Johnson Controls:

​What you will do

The Strategic Accounts Administration & Support Team provides a variety of crucial functions for the sales teams and businesses they are aligned with. In general, administrative employees help companies improve efficiencies, provide satisfactory customer experiences in indirect capacities, and elevate processes. The role of the Strategic Account Administrator is to perform key admin tasks with efficiency and streamline processes to become the champion of supporting sales.  

How you will do it

Pre-Sales

Processing the Projects & Change Order Requests on Smartsheet  

Review Requests with the Customer that lack detail and drawings

Opportunity Creation in Salesforce

Salesforce Case Creation for Surveys

Booking

PO Requests

PO follow-up with the customer

Compass' estimate creation/ review

Quoting change orders & small projects

Billing/AR

Oversees compliance with invoicing requirements

Monitors invoice data to ensure compliance with customer requirements.

Tracks disputes and works with internal teams to resolve and find the root cause to avoid future invoicing issues.

Train and/or influence the MBC team to work toward process improvement and ownership of improved processes.

Delivers required customer key performance indicator reports as required.

Assists with Legal-COI needs for the customer.

Assists with customer rebates.

Establish Cadence w/ Customers

Monthly Review with the customer contracting team & internal sales executives to discuss upcoming renewals, issues, etc.

Monthly and Quarterly Review of KPIs and root causes for disputes.

Create a dashboard for online for collaboration with the customer, when applicable.

Establish Cadence with Internal Teams

Quarterly Domain Leadership meeting to discuss KPIs, progress, and improvements for Strategic Accounts.

Weekly or bi-weekly meetings with the bookers, billers, and collectors to review current status disputes, and process improvement possibilities.

Monthly or quarterly meetings with the internal team (SAM, program managers, etc.) to review KPIs and discuss dispute trends and contract variances (typically during scheduled Strategic Account Manager meeting with the internal team).

What we look for 

Required

Skills                

• Entrepreneurial demeanor, leadership ability, and ability to be a teammate at all levels.
• Ability to evaluate processes, determine root causes of process challenges, and assist in formulating solutions
• Must demonstrate the ability to follow directions and work independently while demonstrating solid organizational skills and attention to detail
• Must have strong interpersonal skills to effectively connect with both internal and external clients with a positive attitude
• Able to prioritize work activities based on the financial impact on desired business goals
• Able to positively represent Johnson Controls and connect with others at varying levels
• Able to influence diverse teams to accomplish tasks/ goals
• Able to use Service Management software and financial accounting systems.
• Proven work experience as a Sales administrator or Sales support agent
• Understanding of sales performance metrics
• Good interpersonal and multitasking skills
• A great teammate with a high level of dedication
• Ability to work under deadlines

Experience      

• Proven ability to interact effectively with executive level and industry/segment professional organizations both internally and externally.
• Strong communication skills, both written and verbal.
• Proficient computer skills in the following applications: Salesforce, Advanced Microsoft Word, Excel, PowerPoint, SharePoint, and Internet business application usage.

Preferred

Experience   

• Familiarity with Power BI and Smartsheet is a plus

Education        

• 4-Year College Degree in the business field or other related field preferred

#LI-NC1

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.