The incumbent will be responsible for remote support, configuration, testing and turn up of Ribbon's Neptune platforms. The Neptune family is a carrier-class MPLS-based, multiservice IP-optical transport systems that offers the best-in-class carrier Ethernet and IP transport solutions and routing capabilities.

Job Description:

* Provide high-quality technical support to customers via telephone, remote connection, and on customer site as required.
* In-depth configuration and troubleshooting of Layer-2, Layer-3, IP/MPLS networks utilizing industry-standard test equipment.
* Interface with Tier 3 support teams at Ribbon R&D centers when necessary to resolve hardware and software problems.
* Knowledge of optical DWDM networks also a benefit but not required

* Perform equipment and network management SW upgrades.
* Provide technical support for Ribbon Field Engineers.
* Provide semi-formal training classes as well as OJT to Customers as required.

Requirements:

* Strong background and minimum of 5 years hands-on experience in the configuration, operation, and testing of Layer-2/3, and IP/MPLS networks. Required
* In-depth knowledge of high-speed 100/400G optical networking interfaces as well as IP data protocols (examples: MPLS-IP, MPLS-TP, L2VPN, L3VPN, BGP OSPF, ISIS, Segment Routing, EVPN, Cisco certification, Juniper experience, etc).
* Excellent verbal and written communication skills, problem-solving, project planning, and time management skills.
* Familiarity with Network Management Systems (NMS).
* Experience with Unix and Linux operating systems.
* Knowledge of SNMP functionality and configuration including use of MIB browser applications.

* Must be a US citizen or currently authorized to work in the US
* Ability to travel when required.

* Bachelors or Masters Degree in Engineering - OR applicable work experience

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Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'

US Citizens and all other parties authorized to work in the US are encouraged to apply.