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Account Manager
Miami, FL
Job Description
Position Overview
TheAccount Manageris accountable fordeveloping and implementing anaccount plan, with a focus in Facilities Maintenance, Operations, and Project work, which willdelight our clients and ensure a healthylong-termrelationship. The Account Manageranticipates client needs and delivers to outperform on the key performance indicators within the contractand buildsfinancial plans while strivingto exceed revenue and profitability. TheAccount Managercreates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving,and in conjunction with the Work Dynamics leadership team, understandsthe firm's strategy and goals and can translate those into the business opportunities.
Primary Responsibilities
Delivery of Client Satisfaction
Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
Drive the account plan to deliver high quality results which exceed the client's expectations
Become a reference forbest in classservice delivery that can be leveraged to expand Jones Lang LaSalle's business
Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators
Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Builds and Manages High Performing Teams
Ensures the best qualified candidate is hiredfor all roles on the account
Thoroughly and critically assesses directreports (and directs directs)
For every direct report, build actionable and measurablecareerdevelopmentplans;direct report in consistent conversations regarding progress
Advances the firm's diversity and inclusion priorities by focusing on talent moves,i.e.hiring, rotation and promotion
Provides point in time coaching to elevate performance
Achieve Financial Results
Managesaccount financialsto ensure plan is met or exceeded in both growth and profitability
Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
Contributes to the Growth of the Company
Brings to the organization any leading practices and/or innovations developed on the account to the firm
Identifies opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win
Become internal reference forbest in classservice delivery that can be leveraged to expand Jones LangLaSalle's business
Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary ofvalue addactivities; and outlines growth/expansion opportunities to achieve.
Understand the fundamentals of the outsourcing business and the real estate industry
Job Requirements
Education
This position requires a bachelor's degree in addition to a broad range of facilities management business experience acquired through previous work experience, an MBA or similar post-graduate studies preferred.
Knowledge, Skills and Abilities
Client Focus
Dedicated to exceeding client expectations to ensure a no-bid contract renewal
Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Results driven
Ability to execute against the vision and strategy
Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required
Natural Coach
Clearly establishes performance expectations and goals for employees
Provides point in time feedback on performance of employees
Firm Knowledgeable
Understand the fundamentals of the outsourcing business and the real estate industry
Knows how to navigate the organization to identify experts in our products and services
Personal characteristics
The successful candidate will be results driven, execute an account plant to ensure exceptional delivery, and have the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company's critical success factors:
People leadership
Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship
Personal leadership
Inspire trust, high integrity, adapt and learn
Result leadership
Ensure execution, drive targeted results, focus on customers and lead courageously
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
TheAccount Manageris accountable fordeveloping and implementing anaccount plan, with a focus in Facilities Maintenance, Operations, and Project work, which willdelight our clients and ensure a healthylong-termrelationship. The Account Manageranticipates client needs and delivers to outperform on the key performance indicators within the contractand buildsfinancial plans while strivingto exceed revenue and profitability. TheAccount Managercreates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving,and in conjunction with the Work Dynamics leadership team, understandsthe firm's strategy and goals and can translate those into the business opportunities.
Primary Responsibilities
Delivery of Client Satisfaction
Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
Drive the account plan to deliver high quality results which exceed the client's expectations
Become a reference forbest in classservice delivery that can be leveraged to expand Jones Lang LaSalle's business
Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators
Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Builds and Manages High Performing Teams
Ensures the best qualified candidate is hiredfor all roles on the account
Thoroughly and critically assesses directreports (and directs directs)
For every direct report, build actionable and measurablecareerdevelopmentplans;direct report in consistent conversations regarding progress
Advances the firm's diversity and inclusion priorities by focusing on talent moves,i.e.hiring, rotation and promotion
Provides point in time coaching to elevate performance
Achieve Financial Results
Managesaccount financialsto ensure plan is met or exceeded in both growth and profitability
Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
Contributes to the Growth of the Company
Brings to the organization any leading practices and/or innovations developed on the account to the firm
Identifies opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win
Become internal reference forbest in classservice delivery that can be leveraged to expand Jones LangLaSalle's business
Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary ofvalue addactivities; and outlines growth/expansion opportunities to achieve.
Understand the fundamentals of the outsourcing business and the real estate industry
Job Requirements
Education
This position requires a bachelor's degree in addition to a broad range of facilities management business experience acquired through previous work experience, an MBA or similar post-graduate studies preferred.
Knowledge, Skills and Abilities
Client Focus
Dedicated to exceeding client expectations to ensure a no-bid contract renewal
Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Results driven
Ability to execute against the vision and strategy
Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required
Natural Coach
Clearly establishes performance expectations and goals for employees
Provides point in time feedback on performance of employees
Firm Knowledgeable
Understand the fundamentals of the outsourcing business and the real estate industry
Knows how to navigate the organization to identify experts in our products and services
Personal characteristics
The successful candidate will be results driven, execute an account plant to ensure exceptional delivery, and have the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company's critical success factors:
People leadership
Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship
Personal leadership
Inspire trust, high integrity, adapt and learn
Result leadership
Ensure execution, drive targeted results, focus on customers and lead courageously
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
Open
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