Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

The Student Centers are currently seeking a Guest Services Assistant to join their team of professionals. Duties will include providing assistance at the Computer Lab, Game Room and Welcome Center/Information Desk. Responsibilities amongst all areas will include providing coverage to other units as needed, completing all required student trainings, and representing the Division in University events such as Commencement.

Computer Lab
* Provide excellent customer service to all students, faculty/staff and external guests.
* Enforcing Computer Lab policies and procedures
* Checks in and patrons wanting to use the lab, Mac room and E-sports Lounge.
* Assists guests with printing, photocopying and scanning of materials.
* Oversees all events being hosted in the lab such as e-sports tournaments and orientation sessions.
* Maintain and upkeep the appearance of the Computer Lab.
* Provides good customer service to all patrons.
* Make recommendations for service enhancements at the Computer Lab.
* Provides assistance if any of the systems are presenting an issue
* Refills supplies as needed.
* Report faulty equipment in need of repair.
* Be cross-trained with Welcome Center and Game Room policies and procedures.

Game Room
* Provide excellent customer service to all students, faculty/staff and external guests.
* Enforcing Game Room policies and procedures.
* Run gaming tournaments, events, and reservations.
* Assist with marketing, game tournaments, expos, karaoke, and other events and activities in the Game Room.
* Decorate the Game Room for special theme days, holidays, events, etc.
* Make recommendations for service enhancements at the Game Room.
* Assist with surveying Game Room patrons.
* Assist with the upkeep of the Game Room space.
* Report faulty equipment in need of repair.
* Be cross-trained with Welcome Center and Computer Lab policies and procedures.

Welcome Center/Information Desk
* Provide excellent customer service to all students, faculty/staff and external guests.
* Answer general inquiries about the University
* Direct guests to specific locations on campus
* Record and tracks lost and found items into Reclaim Hub system
* Maintain organization of lost and found items
* Report things they observe on the main floor, as needed
* Be cross-trained with Computer Lab and Game Room policies and procedures.

Customer service knowledge
Basic knowledge of PC operations and software.
Ability to take direction and work independently as needed.

Student Assistant

• Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.
• During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.
• Upon decreasing credit hours or graduating, student employment must end.

Flexible schedule based off facility needs/hours of operations. Up to 20 hours a week.

$12.00/hour

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.