What you'll do

In a few words...

Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning...

As a Learning Designer, Knowledge Acceleration Team, you will be responsible for helping carry out the vision and mission of the Knowledge Acceleration Team to support PBM Operations and internal teams. Your expertise in learning experience and design will support internal associates by designing and delivering learning interactions though instructor-led training (ILT), online eLearning, microlearning, and off-road learning methods. In this role you will need to be versatile within learning methodology and PBM Operations.

The fundamentals for the job...

• Work independently and as part of a team to achieve optimal learning retention on claim adjudication systems and subsystems.
• Create and maintain training and documentation repositories such as training materials (e.g. PowerPoint, Articulate Rise, Participant Guides, Instructor Guides, and Job Aids), recordings, and other training documentation using Abarca's enterprise learning, such as the learning management system (LMS), Knowledge portal, and SharePoint.
• Conduct interviews and demonstrations with various subject matter experts (SMEs) throughout the organization to gather required information or procedures.
• Stay up to date on changes to the adjudication platform, Abarca functional processes, and the pharmacy industry in general pertaining to PBM Operations, then maintain the training curriculum accordingly.
• Coordinate training sessions, focus groups, and feedback sessions following practices that ensure maximum attendance, participation, and learning.
• Utilizes various learning methodologies including SAM, ADDIE, Rapid Prototyping, and Agile Learning Design.
• Assist in the tracking of PBM Ops training records and the development of dashboard reporting.
• Stay in the know of advances in learning sciences and instructional design.

What we expect of you

The bold requirements...

• Bachelor's degree in a related area (In lieu of a degree, equivalent experience may be considered.)
• 3+ years of experience in roles related to the training development lifecycle (including but not limited to design, development, delivery, and evaluation).
• 2+ years of work-related experience in PBM industry or insurance industry.
• Experience and understanding of pharmacy benefit management lines of business including but not limited to operations as well as external regulator guidelines such as Medicare, Medicaid, and state requirements.
• Experience producing various types of documents such as end user guides, online help systems, quick reference guides, reference manuals, and functional specifications.
• Experience with Instructional Design and Multimedia tools.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only).

Physical requirements...

• Must be able to access and navigate each department at the organization's facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca's workforce reflects the communities it serves. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. "Applicant must be a United States' citizen. Abarca Health LLC does not sponsor employment visas at this time"

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It's simply meant to give readers an idea of what the role entails.

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