The Reservation Sales Agent for PGA National Resort responsibilities:

• Answering incoming phone calls and assisting guests with any inquiries regarding resort, spa and tee time offerings.
• Complete initial and ongoing training programs required.
• Providing information about local features, such as shopping, dining, nightlife, and recreational destinations.
• Apply professional sales techniques using approved conversation flow guidelines.
• Maintaining current knowledge of all resort and spa offerings and hours of operation.
• Upselling resort rooms and spa services
• Coordinating with other departments in order to ensure a "Championship Experience" to all guests.
• Maintain data entry accuracy and attention to detail with systems.
• Ability to progress through various training levels.
• Meet department and individual metrics (such as revenue, conversion, and quality standards).
• Ability to handle escalated or complex calls, while striving for the highest level of customer service.
• Selling gift cards.

Qualifications

• High school diploma or equivalent required.
• Hospitality or call center experience in a fast-paced, high volume, service environment.
• Strong customer experience required.
• Candidate must have the ability to multi-task.
• Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
• Candidate must have the ability to speak, read and write English fluently, bilingual a plus.
• Strong computer skills. Experience with Navis, Opera, Synxis and Open Course system a plus.
• Pre-employment background check required.

PGA National Resort & Spa is an Equal Opportunity Employer:
Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity