The Transportation Supervisor - is responsible for the direct supervision of the DFD Route Service Representative (RSR) team assigned to their location. This will include, but is not limited to, training, staffing and day-to-day management of the RSR staff. Leadership and coaching abilities, problem solving, and a commitment to teamwork are necessary for success in the role. Additionally, a clean, professional appearance, enthusiasm and customer-focused behaviors are required.

HERE'S A TASTE OF WHAT YOU'LL BE DOING

Customer Service

• Daily dispatch of deliveries and fleet for assigned location within a direct store delivery network.
• Assigning and supervising driver personnel with a focus on safety/regulatory compliance and controlling and maintaining delivery efficiency goals while meeting or exceeding customer service level expectations.
• Facilitate proof of delivery procedures established by customers and/or company and ensure compliance
• Daily reconciliation of routes
• Address any customer complaints/concerns or inquiries promptly and appropriately
• Handle difficult customer situations professionally
• Communicate and execute planned POS related to promotional activities in accounts
• Communicate all product needs by effectively utilizing order management system; specifically, fluctuations due to weather, demands, promotional activity etc. daily or as required by business demands.
• Audit accounts for product mix, inventory, quality of product, and store staff feedback on driver performance

Supervision

• Conduct formal and informal RSR performance evaluations with a focus on Safety, Customer Service and Efficiency, outlining:
• Goals
• Strengths
• Opportunities
• Develop action plans to achieve goals or address opportunities
• Maintain schedule of "ride-withs" to evaluate driver performance
• Monitor route progress daily
• Verify route returns to settlement sheet
• Ensure all positions are adequately staffed for daily operations and/or perform duties of any open department position as business requires.

Training

• Train RSRs in the use of handheld computers
• Train/coach RSRs to properly complete customer orders
• Train/coach RSRs to properly conduct inventory reconciliation for SBT customers
• Train RSRs to professionally and appropriately interact with customers
• Train RSRs to focus on positioning, cleanliness and overall appearance of in-store displays as well as appropriate product placement on displays per established planograms
• Train drivers regarding product quality and out of date product removal

Safety and Sanitation

• Oversee the compliance of all safety and sanitation standards
• Train drivers in safe driving practices and appropriate vehicle maintenance
• Utilize the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as required
• Report any vehicle maintenance concerns to the District Manager, CPG Operations
• Promptly and completely investigate and document vehicle accidents and/or employee injuries

Leadership

• Uphold an ethic of teamwork with fellow employees
• Maintain a sincere, courteous demeanor with both employees and customers
• Work with management to improve performance and implement new initiatives
• Use good judgment and avoid risk taking while operating a company vehicle
• Other duties as assigned

YOUR RECIPE FOR SUCCESS

• Organizational skills
• Problem solving skills
• Basic computer skills (MS Office Suite)
• Ability to supervise and coach drivers
• Ability to operate delivery vehicle safely
• Basic math skills
• Ability to read and write
• Strong interpersonal skills
• Must meet Krispy Kreme driving standards
• High School Diploma or Equivalent
• Ability to travel up to 10% for training or coverage
• Previous route sales/delivery experience preferred
• Previous job stability preferred

NY ONLY: **Subject to any legally required accommodations and applicable state or local law, Krispy Kreme requires all employees in NYC to be fully vaccinated against COVID-19 as a condition of hire.**