Aon is looking for an eLearning Content Developer

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions. This is a hybrid role (2 days in office each week) Alpharetta GA.

What the day will look like

We are seeking a passionate and experienced Call Center Trainer with eLearning development expertise to join our growing team. You will be responsible for developing and delivering engaging training programs for new and existing call center agents, ensuring their success in meeting our customer service standards. This role also involves utilizing the company's Learning Management System (LMS) to create and manage eLearning modules, maximizing the efficiency and effectiveness of our training programs.

Responsibilities:

eLearning Development:

• Design, develop, and deploy high-quality eLearning modules for the call center using the company's LMS, incorporating adult learning principles and engaging instructional strategies.
• Collaborate with subject matter experts (SMEs) to gather information and create accurate and up-to-date content.
• Utilize multimedia tools like audio, video, and simulations to enhance the learning experience.
• Conduct thorough testing and revisions to ensure the functionality and effectiveness of eLearning.

Training Delivery:

• Develop and deliver engaging in-person and online training programs for new and existing call center agents, covering various topics such as customer service skills, product knowledge, call handling procedures, and company policies.
• Utilize a variety of training methods, including interactive sessions, role-playing activities, and case studies.
• Facilitate discussions, answer questions, and provide individual feedback to enhance learning and development.
• Stay up-to-date on industry best practices and keep training programs relevant and current.

Performance Evaluation:

• Develop and utilize assessments to measure the effectiveness of training programs and individual learning outcomes.
• Participate in the evaluation of new hires during their probationary period, providing feedback and support.

Qualifications:

• Minimum 2 years of experience as a Call Center Trainer.
• Proven experience in developing and delivering engaging training programs for call center agents.
• Strong understanding of adult learning principles and instructional design methodologies.
• Experience with a LMS is essential.
• Experience in developing eLearning modules using authoring tools is highly desirable.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work independently and as part of a team with strong organizational and time management skills.
• Passion for fostering a positive and engaging learning environment.
• Bilingual is a plus

Education:

• Bachelor's degree in Training & Development, Adult Education, Instructional Design, or a related

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position is $55,000 to $65,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

We Offer You

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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