Responsibilities include (but are not limited to):

Offer administrative support to the group sales team.

Assist in maintaining customer, account and booking databases.

Work closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided

Load rooming lists for each group at their scheduled cut-off date.

Ensure group rates and per night inventory with each group are continuously monitored/updated as needed.

Communicate group commissions and rebates to Accounting.

Collaborate with Sales Managers for all inquiries by phone and/or electronically.

Access daily lead portal to ensure all RFP's are responded to within a timely manner by assigned Sales Manager.

Process post reports for departed groups including pick-up, group analysis and housing templates.

Submit Marriott Bonvoy Points as contracted.

Prepare reports, credit card statements and documents as necessary.

Additional duties, temporary or permanent, may be added/modified as necessary based on hotel demand.

Attend Group Resume/Pick-Up Meeting to communicate general information to ensure guest satisfaction.

SKILLS

Professional communication skills through phone & email.

Well organized with the readiness to prioritize and multitask.

Ability to satisfy deadlines.

Strong attention to detail.

Proficiency in software including Outlook, MS Word, Excel and PowerPoint as well as office equipment.

Ability to work in a fast-paced environment.

Prior experience in Hotel Sales or Convention Services preferred but not required.

Prior experience using Amadeus/Delphi preferred but not required.

Maintain professional, well-groomed appearance adhering to company standards.