Develop and analyze support center voice/email/chat volume forecasts and build staff schedule models to optimize coverage to achieve service level goals Optimize and re optimize staff schedules and queues on an ongoing, regular basis to determine optimal schedule efficiency at monthly, weekly, daily, and interval levels Monitor daily support center service levels and prod

Help pioneer the field of mapping and spatial analysis through design Work closely with product owners, product engineers, developers, and other designers to create a modern enterprise experience, enabling organizations to make sense of their geographic data through spatial analysis, mapping visualization, and authoritative data management in both 2D and 3D Design UI solu

Facilitate regular Scrum ceremonies; including daily stand ups, sprint planning, sprint reviews, and retrospectives Lead multiple teams with differing dynamics to accomplish project goals Assess Agile maturity of teams and coach them to continually improve at a sustainable pace Remove impediments teams may have by finding the right person(s) or solution to remove blockers

Build relationships. Prospect, develop, and implement location strategies for organizations. Maintain a healthy pipeline of business growth opportunities for new and existing customers. Leverage social media and other avenues to build your professional network. Participate and present at trade shows, workshops, and seminars. Understand our customers. Demonstrate industry

Build relationships. Prospect, develop, and implement location strategies for organizations. Maintain a healthy pipeline of business growth opportunities for new and existing customers. Leverage social media and other avenues to build your professional network. Participate and present at trade shows, workshops, and seminars. Understand our customers. Demonstrate industry

Architect and build robust, performant, and flexible systems for managing and delivering content to users in a useful and visually appealing way Solve and articulate complex problems with application design, development, and user experiences in a collaborative environment Utilize full stack development understanding to design, build, test, and validate enhancements to web

Conduct monthly close functions such as preparing and record general ledger entries by compiling and analyzing assigned trial balance accounts, conducting monthly reconciliations, and supporting necessary management reporting analysis Perform contract reviews and work with legal, professional services, and order processing teams to ensure compliance with GAAP and company

Build rich and varied GIS datasets that can be used to highlight product capabilities through interactive sample apps, demos, and websites Administer, automate, and manage GIS systems and services to support the development of new product features and ongoing product releases Verify user workflows across ArcGIS desktop, mobile, and web applications to validate product fun

Time is precious, so let's not waste it. Promptly coordinate daily requests including meetings and events, purchase requests, travel arrangements, and registrations for conferences and training classes. Help ensure the office is running smoothly. Assist with onsite vendor service visits for office equipment as well as provide onsite meeting coordination and IT support whe

Work closely with stakeholders to build exciting new web experiences Build mobile first web interfaces with HTML5, CSS3, and JavaScript Assist in troubleshooting technical issues Maintain existing site code with an eye for continuous automation and improvement Review and test code against modern browsers and mobile devices Provide expertise for the development and managem

Build relationships. Prospect, develop, and implement location strategies for organizations. Maintain a healthy pipeline of business growth opportunities for new and existing customers. Leverage social media and other avenues to build your professional network. Participate and present at trade shows, workshops, and seminars. Understand our customers. Demonstrate industry

Collaborate with a team of SREs and DevOps engineers to operate SaaS capabilities across multiple cloud providers and regions Design, implement, and maintain the operational components within the ArcGIS Online hosted services platform, which leverages modern container infrastructure running Kubernetes Create deployment tools, scripts, and additional components that enable

Test and document image analysis capability for multiple image modalities Test and document industry leading software solutions for imagery products supporting common defense and intelligence formats such as NITF, TFRD, and MISB compliant video (FMV) Contribute innovative software designs that are highly intuitive to support image oriented analytical workflows Support sof

Front end a web developer who is able to design and develop delightful user experiences for complex workflows Development, maintenance, and testing of the Business Analyst web app Architect solutions working as a JavaScript programmer, writing scalable, reusable, and maintainable code Work closely with other developers to develop robust components, integrating with other

Analyze, forecast, and plan for a successful Training Services workforce Ensure effective onboarding resources and a great onboarding experience Keep all employee workforce data and reports up to date Oversee and develop the Training Services diversity, equity, and inclusion team Oversee employee recognition, mentoring, succession planning, and engagement programs Develop